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Smarter Support. Simpler Systems. underline Stronger Teams.

Deliver exceptional customer and employee experiences with Freshworks — Powered by AI and implemented locally by Vistar.

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Meet 2024's top-rated customer service software.

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Same easy software. New AI superpowers.

Customer service, IT, and CRM software that’s powerful yet easy to use. Now supercharged with generative AI.

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Trusted by 60,000+ businesses of all sizes

Happy customers. Energized employees. That’s impact.

Choose one. Or all. You’ll see better customer relationships and happier employees—without the bloat, hassle, and expense of typical business software. Plus, you’ll get plenty of help from Freddy AI.

Customer ServiceIT ServiceCRM
FRESHWORKS PRODUCTS

All SaaS, no bloat.

Freshdesk
Scale faster with a unified, intelligent Freshdesk Omnisupport platform.
Freshservice
Modernize IT service and operations with an intuitive, completely integrated IT.
Freshchat
Have more meaningful conversations, across every channel, with every customer.
Freshdesk Omni
Get the whole package with our all-in-one solution, boosted with generative AI.
Freshsales
Sell smarter and faster while leaving time-consuming tasks to automation.
Freshmarketer
Attract, engage, and nurture your customers through the engagement channels they love.
All products and trials

Don’t just take it from us

Testimonial

Reducing our no-show rate was important to have higher utilization of our sales team. With Freshsales, we brought it down to about 20%, and time is money.

Mike HopkinsSenior VP, Sales and Service, Blue Nile
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Testimonial

Freshservice is so intuitive and user-friendly. Our end-users find it very simple to raise a ticket and support agents are able to easily transfer tickets within departments.

Christy CooperSenior IT Operations Analyst, Alterra Mountain Company
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We use Freshservice for everything, and that just makes it really easy—regardless of what you need as an employee—to know that you can always just go to this tool and you're going to get whatever you need.

Rey DavilaSystem Administrator, Allbirds
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Trending

See what’s new

News, events, and insights into the ways Freshworks is making work faster, easier, and more human with advanced AI.

We’ve opened a new data center in Dubai

Freshworks’ new data center for the Middle East & Africa launches.

Freshworks acquires Device42

New Capabilities Help Customers Reduce Risk, Solve Incidents Faster

Explore Freddy Copilot: the ultimate productivity booster

Unleash the power of generative AI solutions and unlock productivity for your support and services teams.

Meet Freddy AI by Freshworks

See how easy it can be to leverage the power of AI in your business.

New Customer Service Suite

Introducing all-in-one self-service, conversational support, and ticketing. Omnichannel and supercharged with AI.

AI that works for your business

Hear CPO Prakash Ramamurthy on why people-centric AI matters.

Fresh insights for leaders

Original research and analysis from leading industry experts

Turn AI from hype into reality

Everything you need to know about using generative AI in customer service

Announcing Freddy AI + GPT

We’re bringing the power of AI and GPT models to the Freshworks product suite

Gartner names Freshworks a Challenger

Gartner recognizes Freshworks as a Challenger in the Gartner® Magic Quadrant™ for IT Service Management Platforms.

100 innovations and ideas shaping business

Freshworks CIO says companies will deploy more bots in 2023 to reduce human dependance on mundane tasks, reduce cost and margin of error.

More impact, less stress

See how IT, customer service, and CRM teams succeed with Freshworks

LIFE AT FRESHWORKS

Build your career with us

Freshworks is 5,000+ employees across 13 global locations focused on one goal: to help more people find success. Come do your best work with us.

Careers at FreshworksSee how we work

Recommended by leading industry experts

60,000+ global customers found a better way to work. Your turn.

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Freshworks - Cut Complexity. Maximize Value

Automate easily

No-code workflows and powerful automations drive efficiency, eliminating repetitive tasks and boosting productivity.

Integrate seamlessly

Unified service and operations management on a single platform break silos, maximize service availability, improve resolution time, and reduce costs.

Deploy instantly

Customize quickly and easily by leveraging the no-code platform. All with expert onboarding, migration services, and local support.

Every aspect of customer delight.
All in one brilliant solution.

Delight more customers

Freshdesk and Freshchat help you provide effortless, expert customer service across every channel your customers use.

Convert more leads

Freshmarketer makes it easy to personalize multichannel marketing campaigns and turn interest into action.

Close more deals

Freshsales gets you to the dotted line faster with AI-powered insights that help grow revenue.

Why Freshworks with under-line Vistar?

As a certified Freshworks partner in the GCC, Vistar helps businesses modernize support, IT, and sales processes with powerful, AI-driven tools — customized and supported for your region.

What you get with us:

Fast, tailored implementation

Local support & training

End-to-end
consulting

Industry-specific solutions

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Freshservice

Transform under-line ITSM from cost center to value driver

Harness AI to innovate smarter, streamline operations, and deliver measurable results— all through a unified, user-friendly platform designed for growth

Find the right Freshservice under-line license plan for your needs

Starter

For getting started

$19 /agent/month

billed annually
  • Workspaces
  • Incident Management
  • Knowledge Base
  • Self Service Portal
  • Workflow Automator
  • Orchestration
  • ServiceBot on Microsoft Teams and Slack
  • Access Controls
  • Analytics Starter
  • Multiple Portal Languages
  • Custom SSL
  • Marketplace Apps
  • Mobile Apps
  • 1000 Orchestration transactions/mo/account

Growth

Establish efficient service management, moving from reactive support to streamlined operations.

$49 /agent/month

billed annually

Everything in Starter, plus:

  • Service Catalog
  • Asset Management - Includes 100 managed assets
  • Employee Onboarding
  • On-call Management
  • Portal Customization
  • MSP Mode
  • Multiple SLA Management
  • Business Rules
  • Approval Workflows
  • Business Hours
  • Cloud Management
  • 2000 Orchestration transactions/mo/account

Pro

Accelerate service delivery through unified workflows and scale IT across functions and geographies.

$99 /agent/month

billed annually

Everything in Growth, plus:

  • Problem Management
  • Change Management
  • Release Management
  • Project Management
  • Software License Management
  • Contract Management
  • Major Incident Management
  • Status Page
  • Alert Management
  • Service Health Monitoring
  • Analytics Pro
  • Team Dashboards
  • IP Range Restrictions
  • Workload Management
  • Custom Objects
  • 5000 Orchestration transactions/mo/account

Custom

Get a quote tailored to your needs

Contact Sales

Everything in Pro, plus:

  • Freddy AI Agent
  • Freddy AI Insights (Beta)
  • Sandbox
  • Audit Logs
  • 20,000 Orchestration transactions/mo/account

Add-ons that under-line help you do more with Freshservice

Freddy AI Copilot - USD$29/agent/month, billed annually

Available on Pro and Enterprise

Orchestration Transaction Pack - US$ 250 /1000
transactions per pack

Starter, Growth, Pro, Enterprise

Validity: End of Billing cycle

Transaction: Any action taken via the App node in the Workflow Automator

Asset Pack - US$125/month

Pack of 500 assets

Available on Growth, Pro, and Enterprise

Business Agents - US$49/agent/month

Available on Pro, Enterprise

Unify IT and business teams with a single service management platform for fast, easy and seamless employee services.

why-choose
Freshdesk

AI-boosted under-line ticketing for exceptional customer service

As AI innovation surges, customer preferences change, and resource constraints tighten, it’s time for customer service leaders to consider a fresh approach to CX. Freshworks customer service solutions are quick to deploy, easy to use, and simple to manage. We bring everything your organization needs to deliver exceptional customer service into one place, helping you transform your customer experience and resolve issues faster than ever before

Find the right Freshdesk under-line license plan for your needs

Growth

Ticketing, customer portal, reports and more. Ideal for small businesses that want to offer intuitive, industry-leading support

$15 /agent/month

billed annually
  • Helpdesk & Ticketing
    • Ticketing
    • Shared inbox
    • Threads and tasks
    • Customer portal
  • Analytics and Insights
    • Out-of-the-box analytics and reporting
    • Standard reports and real-time dashboards
  • Self Service
    • Knowledge base
  • Routing and SLA
    • Ticket dispatch
    • Automations
  • Administration and Security
    • Role-based access control
    • Single sign-on
  • Extend the power of Freshdesk
    • Day Passes - US$2 per pass
    • Connector App Tasks - US$80 per 5,000 tasks

Pro

Everything in Growth plus customized support portals, custom objects, advanced ticketing, custom reporting, and different routing mechanisms

$49 /agent/month

billed annually

Everything in Growth, plus:

  • Helpdesk & Ticketing
    • Multilingual conversations
    • 5,000 collaborators included
  • Boost your results with Freddy AI
    • Freddy AI agent - First 500 sessions included. $100 per 1,000 sessions.
    • Freddy AI Copilot -US$29/agent/month billed annually
    • Freddy AI Insights (Beta) - Requires Freddy AI Copilot
  • Analytics and Insights
    • Custom real-time dashboards
    • Agent availability dashboard
  • Self Service
    • Multilingual translations
    • Portal Customization
    • Community forums
    • Article versioning
    • Ticket Templates
    • Advanced custom fields
  • Routing and SLA
    • Multiple SLA policies
    • Round robin, and load balanced assignment
  • Administration and Security
    • Business hours - Global, multiple, group specific
  • Extend the power of Freshdesk
    • Day Passes - US$7 per pass
    • Connector App Tasks - US$80 per 5,000 tasks

Pro + AI Copilot

Get all the benefits of the Pro plan and the Freddy AI Copilot add-on bundled together

$78 /agent/month

billed annually

Everything in Pro, plus:

  • Boost your results with Freddy AI
    • Freddy AI Copilot -Included
    • Freddy AI Insights (Beta) - Included
  • Extend the power of Freshdesk
    • Day Passes - US$7 per pass
    • Connector App Tasks - US$80 per 5,000 tasks

Enterprise

Everything in Pro plus audit logs, approval workflows, skills-based assignments, additional security features, and more.

$79 /agent/month

billed annually

Everything in Pro, plus:

  • Boost your results with Freddy AI
    • Freddy AI agent - First 500 sessions included. $100 per 1,000 sessions.
    • Freddy AI Copilot -US$29/agent/month billed annually
    • Freddy AI Insights (Beta) - Requires Freddy AI Copilot
  • Analytics and Insights
    • Custom object analysis
  • Self Service
    • Approval workflow
    • Flexible knowledge base hierarchy
  • Routing and SLA
    • Skill-based ticket assignment
  • Administration and Security
    • Agent shifts and out of office scheduler
    • JWT authentication
    • Audit logs
    • Allowed domains and IP whitelisting
    • Sandbox
  • Extend the power of Freshdesk
    • Day Passes - US$12 per pass
    • Connector App Tasks - US$80 per 5,000 tasks

Find the right Freshdesk Omni under-line license plan for your needs

Growth

Omnichannel engagement, intelligent chatbots and robust ticketing across web, SMS, messaging and email.

$29 /agent/month

billed annually
  • Omnichannel Help Desk
    • Unified conversations (web, SMS, messaging, email)
    • Ticketing
    • Customer portal and knowledge base
    • Team inbox
    • Threads and tasks
  • Boost your results with Freddy AI
    • Freddy AI agent - $100 for 1000 sessions
  • Analytics and Insights
    • Standard reports and real-time dashboards
  • Administration and Security
    • Role-based access control
    • Single sign-on
  • Extend the power of your service suite
    • Day Passes - US$5 per pass
    • Freshsales - Starting from US$9/user/month, billed annually
    • Campaign Contacts - $100/month 5,000 contacts
    • Connector App Tasks - US$80 per 5,000 tasks

Pro

Everything in Growth plus customized support portals, custom objects, advanced ticketing, custom reporting and more.

$69 /agent/month

billed annually

Everything in Growth, plus:

  • Omnichannel Help Desk
    • Bring your own channel (BYOC)
    • Bring your own telephony (BYOT)
  • Help desk and Ticketing
    • Multilingual conversations
  • Boost your results with Freddy AI
    • Freddy AI agent - $100 for 1000 sessions
    • Freddy AI Copilot -US$29/agent/month billed annually
    • Freddy AI Insights (Beta) - Complimentary access to Freddy AI Insights beta for all Freddy AI Copilot customers
  • Analytics and Insights
    • Custom real-time dashboards
    • Agent availability dashboard
  • Self Service and Ticketing
    • Multilingual translations
    • Full portal customization
    • Community forums
    • Article versioning
    • Ticket Templates
    • Advanced custom fields
    • Assignment - Intelliassign, round robin, and load balanced
  • Administration and Security
    • Business hours - Global, multiple, group specific
    • Multiple SLA policies
  • Extend the power of your service suite
    • Day Passes - US$10 per pass
    • Freshsales - Starting from US$39/user/month, billed annually
    • Campaign Contacts - $100/month 5,000 contacts
    • Connector App Tasks - US$80 per 5,000 tasks

Enterprise

Everything in Pro plus audit logs, approval workflows, skills-based assignments, additional security features and more.

$109 /agent/month

billed annually

Everything in Pro, plus:

  • Analytics and Insights
    • Custom object analysis
  • Self Service and Ticketing
    • Skill-based ticket assignment
    • Approval workflow
    • Flexible knowledge base hierarchy
  • Administration and Security
    • Agent shifts and out of office scheduler
    • JWT authentication
    • Audit logs
    • Allowed domains and IP whitelisting
  • Extend the power of your service suite
    • Day Passes - US$15 per pass
    • Freshsales - Starting from US$59/user/month, billed annually
    • Campaign Contacts - $100/month 5,000 contacts
    • Connector App Tasks - US$80 per 5,000 tasks

Find the right Freshchat under-line license plan for your needs

Free

Website live chat, email, and a unified agent workspace for secure, streamlined, and efficient customer service

$0 /agent/month

billed annually

Free forever up to 10 agents

  • Unified Omnichannel Conversations
    • Chat widget on website and mobile apps
    • Team inbox
    • Emai
  • Administration and Security
    • Role-based access control
    • Single sign-on
  • Extend the power of Freshchat
    • Campaign Contacts - $100/month per 5,000 contacts

Growth

Everything in Free plus WhatsApp, Facebook Messenger and more, with real-time dashboards

$19 /agent/month

billed annually

Everything in Free, plus:

  • Unified Omnichannel Conversations
    • Social media messengers (Facebook, Instagram)
    • Text messaging, digital messengers and channels (SMS, WhatsApp, Line, Google Business Messages)
  • Boost your results with Freddy AI
    • Freddy AI agent - First 500 sessions included. $100 per 1,000 sessions.
  • Analytics and Insights
    • Standard reports and real-time dashboards
  • Administration and Security
    • Business hours - Global, multiple, group specific
  • Extend the power of Freshchat
    • Day Passes - US$2 per pass
    • Campaign Contacts - $100/month per 5,000 contacts
    • Connector App Tasks - US$80 per 5,000 tasks

Pro

Everything in Growth plus custom dashboards, effective routing mechanisms and multiple SLA policies

$49 /agent/month

billed annually

Everything in Growth, plus:

  • Unified Omnichannel Conversations
    • Multilingual conversations
    • Bring your own channel (BYOC)
  • Boost your results with Freddy AI
    • Freddy AI agent - First 500 sessions included. $100 per 1,000 sessions.
    • Freddy AI Copilot - US$29/agent/month billed annually
    • Freddy AI Insights (Beta) - Requires Freddy AI Copilot
  • Analytics and Insights
    • Custom real-time dashboards
    • Agent availability dashboard
  • Routing and SLA
    • Assignment - Intelliassign, round robin, and load balanced
    • Multiple SLA policies
  • Administration and Security
    • Business hours - Global, multiple, group specific
  • Extend the power of Freshchat
    • Day Passes - US$7 per pass
    • Campaign Contacts - $100/month per 5,000 contacts
    • Connector App Tasks - US$80 per 5,000 tasks

Enterprise

Everything in Pro plus skills-based assignments, additional security features and more

$79 /agent/month

billed annually

Everything in Pro, plus:

  • Routing and SLA
    • Skill-based ticket assignment
  • Administration and Security
    • JWT authentication
    • Audit logs
    • Allowed domains and IP whitelisting
  • Extend the power of Freshchat
    • Day Passes - US$12 per pass
    • Campaign Contacts - $100/month per 5,000 contacts
    • Connector App Tasks - US$80 per 5,000 tasks
why-choose
Freshsales

Sell smarter and under-line close deals faster

AI Powered Sales CRM - Grow your pipeline, boost conversions, and power productivity with our AI-powered, easy-to-use sales CRM

Find the right Freshsales under-line license plan for your needs

Growth

Tailored for startups and SMBs seeking efficient pipeline management and engagement across channels

$9 /agent/month

billed annually
  • Kanban View for Contacts, Accounts, and Deals
  • Contact Lifecycle Stages
  • Built-in Chat, Email, & Phone
  • Email Templates
  • Social Media Campaigns
  • Multichannel engagement-Email, SMS & WhatsApp
  • Landing Pages
  • Basic Workflows
  • Contextual Collaboration with Slack
  • Product Catalog
  • Curated Reports
  • Custom Fields
  • Freshworks Marketplace
  • 1 CPQ license
  • Mobile App
  • 24x5 Support

Pro

Ideal for growing & mid-sized businesses requiring advanced capabilities and AI assistance

$39 /agent/month

billed annually

Everything in Growth, plus:

  • Contact Scoring by Freddy AI
  • Custom Sales Activities
  • Auto-assignment Rules
  • Sales Sequences
  • Account Hierarchy
  • Segmentation based on Custom Events
  • Timezone-based Delivery
  • Reply Tracking
  • Multiple Sales Pipelines
  • Sales Emails by Freddy AI
  • Rephrase, Expand, and Enhance text by Freddy AI
  • SMS Content Generator by Freddy AI
  • Deal Insights by Freddy AI
  • Advanced Workflows
  • Bring Your Own Carrier (B.Y.O.C)
  • Custom Reports
  • Advanced Webhooks
  • Offline Events

Enterprise

Designed for mid to large-sized businesses needing advanced customization and governance capabilities

$59 /agent/month

billed annually

Everything in Pro, plus:

  • Field-level Permissions
  • Custom Modules
  • Forecasting Insights by Freddy AI
  • Workflows for Custom Modules
  • Transactional Emails
  • Sandbox
  • Audit Logs

Maintain a direct relationship with Freshworks while enjoying an local partner close to you.

FAQ

Frequently under-line Asked Questions

Managed assets include any assets discovered or added through any source. This includes:

  • Assets detected via third-party integrations like Intune, Jamf, Automox, Chrome Connector, Workspace One, and Cloud Discovery Apps (Azure, AWS, GCP, Kubernetes).
  • Manually added assets, including those imported through APIs, CSV uploads, or other custom integrations.
  • Assets identified using Freshservice’s native tools, such as the Probe and Agent.

Orchestration helps automate manual, error-prone, routine tasks that are spread across disparate tools by seamlessly integrating with homegrown apps as well as other popular apps for a unified, comprehensive automation engine across the org.

Freshservice’s Orchestration Center provides out of the box integrations with 3rd party applications that can be easily combined with freshservice workflows to streamline and  automate frequent, repeatable processes.

  • Any action taken via the App node in the Workflow Automator is classified as a transaction

Freddy AI is a user-friendly AI solution that boosts productivity, fosters innovation, and delivers personalized customer experiences with its powerful generative AI capabilities

A session is any unique interaction between an end-user and a bot:

  1. On email, every email response is counted as 1 bot session
  2. On voice, every voice bot response is counted as 1 bot session
  3. On chat, all end-users-to-bot interactions that happen within a span of 24 hours from the time end-users initiate a session are counted as 1 bot session
  4. Only customer-facing AI features and bots consume sessions. Agent-facing AI features and bots don’t consume bot sessions.

You can purchase any number of bot session packs. The validity corresponds  to  your payment cycle. For example: If you choose to pay quarterly, your sessions will also expire quarterly.

No, Freddy AI Copilot can be purchased and assigned to any number of agents of your choice

We offer 500 sessions with Pro and Enterprise plans to try out Freddy AI Agent email bots. This is limited to once per account. Once exhausted, you need to buy additional sessions based on your requirements.

No, day passes are not available for Freddy AI Copilot

The beta program aims to help more customers try out our AI offerings. We also want to maximize customer feedback and fine-tune our features before we launch them publicly.

Freshworks take security seriously and you get to choose your data center from the get-go. Freshworks servers are hosted in world-class data centers that are protected by biometric locks and 24-hour surveillance. Freshworks policies are designed to ensure that their applications are up to date with the latest security patches.

  • Buy Freshworks licenses at the same price
  • Local support
  • Faster response and resolution time
  • Vistar manages your licenses with Freshworks. We also liaison with Freshworks's VIP technical support for your request
  • Build integrations
  • Payment flexibility including different options and currencies with local bank accounts (AED, SAR, USD).

  • Order new licenses
  • Renew existing licenses
  • and/or upgrade your plan
  • and/or switch from monthly to annual billing

Same price as Freshworks.

Both - Bank transfers and credit card

Questions? Let's Chat