AsanaGold Certified Asana Partner

Asana Service Management takes every request from intake to resolution.

One front door for IT, HR, facilities and finance requests. Asana routes each one to the right owner, moves approvals forward automatically and keeps progress visible until it is resolved.

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  • Implemented by Vistar
  • UAE · KSA · Bahrain · Oman · Qatar · Kuwait
Customer stories

Trusted by teams across the GCC

Organisations across the region work with Vistar to run their work and requests in Asana.

  • Landmark Group
  • LuLu Group International
  • Dubai Holding
  • Abu Dhabi Investment Council
  • Bahrain Credit
  • ICON Advertising
  • Saldwich
Customer story · Autodesk 75% reduction in internal emails for teams that manage work in Asana

When requests, updates and approvals live on the task instead of in inboxes, the follow-up email disappears.

Source: Autodesk case study via Asana
The problem

Where internal service requests get lost

  • Requests scattered across email, chat and spreadsheets
  • No single place to see what's open or who owns it
  • Manual assignment and endless follow-ups
  • Approvals that stall in someone's inbox
  • No view of service performance for leaders
Capabilities

Service request management, from intake to resolution

Select a capability to see it in Asana.

Forms, rules, approvals and dashboards are part of Asana's paid plans. The service portal, AI agent, knowledge base and SLA timers come with Asana Service Management on Enterprise and Enterprise+.

Every service team

One front door, every department

Asana Service ManagementIntakeAssignApproveResolve
IT services
  1. Employee asks in Slack for CRM access
  2. AI routes to IT queue
  3. Manager approves
  4. IT Ops grants access
  5. Requester notified
Business impact

From request chaos to streamlined service delivery

Before Asana

  • Scattered requests
  • Unclear ownership
  • Delayed approvals
  • No visibility

With Asana

REQ-2048 · Laptop for new joiner● Submitted

Layla submits a purchase request through the IT form. Branching questions capture the device, cost centre and business need.

LHLayla H., requester
Step 1 of 5
  • Structured intake
  • One owner per request
  • Automated approvals
  • Live tracking
  • Faster, structured request handling
  • Clear ownership and accountability
  • Less manual admin work
  • Approvals that keep moving
  • Live view of outstanding requests
  • Better cross-team coordination
Why Vistar

Your Asana Service Management partner in the GCC

  1. 01Discover

    Map how requests flow today and where they stall.

  2. 02Design

    Define request types, queues and approval paths.

  3. 03Configure

    Set up Asana and connect your existing tools.

  4. 04Automate

    Build rules, approvals, AI workflows and dashboards.

  5. 05Enable

    Train teams in Arabic and English.

  6. 06Optimise

    Ongoing support as your needs grow.

  • Asana Gold Solutions Partner
  • Offices in Dubai & Riyadh
  • UAE · KSA · Oman · Qatar · Bahrain · Kuwait
  • Arabic & English delivery
Talk to experts

Vistar FZCO · DTEC, Dubai Silicon Oasis, Dubai, UAE · info@vistar.me

© 2026 Vistar. Asana is a trademark of Asana, Inc.