✦ Freshworks AI

Meet Freddy AI.

People-first AI. Built for every team.

AI that goes live in minutes to resolve repetitive queries, assist your team in real time, and surface insights that help leaders stay ahead - so everyone focuses on what matters most.

Get in Touch Explore Freddy
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For Customers

Auto-resolve issues from day one

AI agents come with pre-built agentic workflows and go live in minutes to resolve up to 80% of queries on chat, messaging apps, and email - around the clock, without human intervention.

For Teams

Work smarter with AI by your side

AI Copilot handles the repetitive stuff - summarising and translating conversations, suggesting replies - so agents can stay focused and move faster with full context at all times.

For Leaders

Get clarity, not just analytics

AI Insights turns every conversation into intelligence. Spot trends, measure performance, and uncover opportunities to improve support quality, speed, and customer satisfaction scores.

AI Agent

AI that acts,
not just responds.

Freddy AI Agents are your digital teammates. They update records, process refunds, change subscription plans, and handle everyday tasks instantly. Launch no-code and pre-built Vertical AI Agents integrated with apps like Shopify, Stripe, PayPal, and more - or build your own with the AI Agent Studio.

  • Resolves up to 80% of repetitive queries automatically
  • 50+ pre-built agentic workflows ready to launch in minutes
  • Integrates with Shopify, Stripe, PayPal, Salesforce, and more
  • Build custom AI agents with no-code AI Agent Studio
  • Available 24/7 across chat, email, and messaging apps
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✨ AI Copilot image coming soon
AI Copilot

AI that has
your back.

Freddy AI Copilot works alongside your team - suggesting replies, summarising conversations, and translating messages in real time. All within the agent workspace, with zero context-switching. Agents stay focused, move faster, and deliver smarter responses without the manual grind.

  • Real-time reply suggestions as agents type
  • One-click conversation summaries and handoff notes
  • Instant translation across 30+ languages
  • Tone adjustment and response enhancement
  • Zero context-switching - stays inside the workspace
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AI Insights

AI that helps you
stay ahead.

Freddy AI Insights gives support leaders clarity and context - not just data. It shares proactive alerts with root cause analysis before issues escalate, whether it's a dip in CSAT or a spike in SLA breaches. When you have more questions, simply ask Freddy and get instant answers.

  • Proactive alerts with root cause analysis before escalation
  • Natural language queries - ask Freddy anything about your data
  • CSAT trend detection and SLA breach forecasting
  • Team performance dashboards with AI-generated summaries
  • Instant reports without needing data expertise
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Impact

Real results with Freddy AI

Customers across industries see measurable improvements from day one - faster resolutions, happier teams, and better outcomes.

80%
Of repetitive queries resolved automatically by AI agents
Freshworks Customer Impact Study
60%
Improvement in agent productivity with AI Copilot assistance
Freshworks AI Benchmark Report
35%
Faster ticket resolution time across all support channels
Freshworks Customer Results 2025
24/7
Round-the-clock availability - no downtime, no shift constraints
Freddy AI Platform
Availability

Freddy AI works across every Freshworks product

Freddy AI is built into every Freshworks product - no separate setup, no extra cost. It's already waiting for you inside the tools your team uses every day.

🎫 Freshdesk ⚙️ Freshservice 💬 Freshdesk Omni 💼 Freshsales

Ready to put Freddy AI
to work for your team?

Talk to our certified Freshworks experts today. Get a free consultation and see Freddy AI in action - implemented locally across the UAE, Saudi Arabia, and the GCC.

Book a Free Consultation