Powerful AI for
every business.
Every team.

Customer service, IT, and CRM software that's powerful yet easy to use - now supercharged with AI. Implemented locally across the UAE, Saudi Arabia, and the GCC by Vistar.

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Freshworks - AI-powered business software
Trusted Worldwide

The solution trusted by 60,000+ businesses of all sizes

Disney
Bridgestone
Databricks
University of Pennsylvania
Kansas City Chiefs
American Express Global Business Travel
7-Eleven
GE Aerospace
Disney
Bridgestone
Databricks
University of Pennsylvania
Kansas City Chiefs
American Express Global Business Travel
7-Eleven
GE Aerospace

Your Certified Freshworks Partner in KSA and the GCC

Freshworks Products

Easy to use. Fast time to value.

A complete suite of AI-powered tools for customer service, IT management, and CRM - all built to work right out of the box.

Freshdesk Omni Freshservice Freshdesk Freshsales Freddy AI Device42
Customer Service Suite
Freshdesk Omni

AI-powered omnichannel support suite combining ticketing, messaging, and automation in one unified workspace.
IT Service Management
Freshservice

Modern, intuitive ITSM with AI-powered automation for IT teams and business service management.
Customer Support
Freshdesk

AI-powered ticketing and case management for fast, effortless customer support across every channel.
CRM and Sales
Freshsales

AI-powered CRM that drives revenue and productivity with smart pipeline management and automation.
AI Engine
Freddy AI

The AI engine powering smart suggestions, auto-resolution, and insights across all Freshworks products.
IT Asset Management
Device42

Comprehensive IT infrastructure management with auto-discovery, dependency mapping, and CMDB capabilities.
Freddy AI

AI that works the way you do

From agents and employees to team leads and executives, Freddy AI delivers smart, seamless assistance tailored to every role across every Freshworks product.

🤖

Freddy AI Agent

Autonomous AI agents that resolve customer and employee queries end-to-end - no human intervention needed. Handles routine requests 24/7 so your team can focus on complex, high-value work.

66%
ticket deflection with AI-powered self service
✨

Freddy AI Copilot

Real-time AI assistance for human agents - suggesting responses, summarizing conversations, translating messages, and surfacing relevant knowledge base articles instantly.

77%
decrease in average resolution time with AI assistance
📊

Freddy AI Insights

Proactive intelligence for leaders - surfacing trends, root causes, and anomalies before they escalate. Turn data into action with AI-powered dashboards and performance forecasting.

356%
ROI in under 6 months (Forrester TEI study)

The results speak for themselves

74k+
businesses worldwide trust Freshworks products daily
Freshworks Annual Report 2025
66%
ticket deflection rate achieved with Freddy AI self-service
Freshservice Benchmark Report 2025
98%
average employee satisfaction score reported by Freshservice users
Freshservice Benchmark Report 2025
81%
decrease in resolution time with AI-powered assistance
Freshworks Customer Impact Study
FAQ

Frequently Asked Questions

Managed assets include any assets discovered or added through any source. This includes:
  • Assets detected via third-party integrations like Intune, Jamf, Automox, Chrome Connector, Workspace One, and Cloud Discovery Apps (Azure, AWS, GCP, Kubernetes).
  • Manually added assets, including those imported through APIs, CSV uploads, or other custom integrations.
  • Assets identified using Freshservice's native tools, such as the Probe and Agent.
Orchestration helps automate manual, error-prone, routine tasks that are spread across disparate tools by seamlessly integrating with homegrown apps as well as other popular apps for a unified, comprehensive automation engine across the org. Freshservice's Orchestration Center provides out of the box integrations with 3rd party applications that can be easily combined with Freshservice workflows to streamline and automate frequent, repeatable processes.
Any action taken via the App node in the Workflow Automator is classified as a transaction.
Freddy AI is a user-friendly AI solution that boosts productivity, fosters innovation, and delivers personalized customer experiences with its powerful generative AI capabilities.
A session is any unique interaction between an end-user and a bot:
  • On email, every email response is counted as 1 bot session.
  • On voice, every voice bot response is counted as 1 bot session.
  • On chat, all end-user-to-bot interactions that happen within a span of 24 hours from the time the end-user initiates a session are counted as 1 bot session.
  • Only customer-facing AI features and bots consume sessions. Agent-facing AI features and bots don't consume bot sessions.
You can purchase any number of bot session packs. The validity corresponds to your payment cycle. For example: if you choose to pay quarterly, your sessions will also expire quarterly.
No, Freddy AI Copilot can be purchased and assigned to any number of agents of your choice.
We offer 500 sessions with Pro and Enterprise plans to try out Freddy AI Agent email bots. This is limited to once per account. Once exhausted, you need to buy additional sessions based on your requirements.
No, day passes are not available for Freddy AI Copilot.
The beta program aims to help more customers try out our AI offerings. We also want to maximize customer feedback and fine-tune our features before we launch them publicly.
Freshworks takes security seriously and you get to choose your data center from the get-go. Freshworks servers are hosted in world-class data centers that are protected by biometric locks and 24-hour surveillance. Freshworks policies are designed to ensure that their applications are up to date with the latest security patches.
  • Buy Freshworks licenses at the same price
  • Local support
  • Faster response and resolution time
  • Vistar manages your licenses with Freshworks. We also liaison with Freshworks's VIP technical support for your request
  • Build integrations
  • Payment flexibility including different options and currencies with local bank accounts (AED, SAR, USD)
  • Order new licenses
  • Renew existing licenses
  • Upgrade your plan
  • Switch from monthly to annual billing
Same price as Freshworks.
Both - bank transfers and credit card.

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